Mira captures how your senior technicians actually diagnose and fix — on video, from their point of view — and puts it in every technician's pocket. In their language. On-site. The moment they're standing in front of the problem. Fix it on the first visit, and level up your juniors fast.
A failed first visit means another dispatch, another day of downtime for the customer, and another cost for you — and a quarter of those repeat visits happen simply because the technician didn't have the right knowledge on-site.
Juniors escalate or wait. The one engineer who's seen this failure before is on another job, on the phone, talking someone through it — instead of doing their own work.
The procedure is back at the office, in a binder, in a language the tech on-site doesn't read. Standing in front of the machine, none of that helps.
The senior tech records the fix once, from their own hands. Mira makes it available to every technician, on-site, in their language, the moment they need it.
Your senior technician records the real fix — hands-free, from their point of view — the first time they do it. No write-up, no studio. Mira turns it into a clean, searchable, step-by-step guide. The instinct becomes a procedure.
Standing in front of the problem, the technician asks Mira and gets an answer grounded in your own procedures, pointing to the exact moment in the video where it's done right. In their own language. No escalation, no waiting, no second trip.
New technicians don't ask the questions they're afraid to ask — they guess, or they revisit. Mira's judgment-free assistant closes the gap: the knowledge that used to take years to absorb is available from day one, on every job.
Raise first-time-fix and cut repeat dispatches by putting the right knowledge on-site, every time. The expertise of your best people stops being a scheduling constraint and becomes a capability every technician carries.
Deflect the escalations that don't need a human. The assistant handles the "how do I…" so your senior engineers can do their own jobs instead of talking juniors through theirs.
The senior engineer's know-how, in your pocket, in your language, the moment you're standing in front of the problem. Fix it once, fix it right, go home.
The difference between a 75% first-time-fix and a 90% one isn't more technicians. It's putting what your best technician knows into every technician's hands.
AI grounded in expert know-how lifts the least-experienced most — a 14% average gain becomes 34% for novices. Exactly your junior technician on a hard call.
NBER / QJEThe average first-time-fix rate is just 75% — and a quarter of repeat visits happen because the technician lacked the right knowledge or training.
AberdeenGive experts their time back: when AI took over the draining parts, clinician burnout fell by roughly a quarter. The same relief for the senior tech who's always on the phone.
JAMA Network OpenUnplanned downtime costs the world's largest companies around $1.4 trillion a year. Every repeat visit is your customer's machine sitting idle.
Siemens/Senseye (2024)Mira is built and operated in the EU, with full data-residency mode and no use of your content to train anyone's models. Your service procedures, your customer sites, your people's know-how — all of it stays inside the EU and stays yours.
Book a 30-minute demo and see how field teams turn one expert's fix into every technician's capability.
Free to start. No credit card. Live in under a week.
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