The expertise that makes your team great shouldn't wait for a flight. Mira captures how your best engineer works and puts it on every machine you ship — in your customer's language, the moment they need it. Fewer dispatches. Customers who stay.
When the customer calls, only a handful of people can actually answer — and they can't be on every site, in every time zone, at once. Selling the machine was the start of the relationship; supporting it is where it's won or lost.
So they call instead of fixing, and a problem an operator could have solved in minutes becomes hours of downtime, a dispatch, and a frustrated customer.
The manual is dense, monolingual, and out of date the moment the machine ships. The real know-how — how to actually diagnose and fix it — never made it off your best engineer's bench.
Your best engineer records the fix the way they actually do it. Mira makes it self-service for every customer who owns that machine — in their language, on the machine itself.
Your senior engineer records a diagnosis or repair hands-free, from their own point of view. No documentation project, no studio. Mira turns it into a clean, chaptered, searchable guide — the real procedure, not the sanitized manual.
Put a QR code on the machine. A scan opens the right guide instantly — in the operator's language, player-only for a clean kiosk look, or with the full assistant for self-service troubleshooting. The machine teaches its own operator.
Share machine guides through your own branded portal, an embed in your customer's system, or scoped external access for specific customers and partners. Private embeds are domain-locked. You decide who sees what — from one customer to your whole installed base.
Deflect the calls that don't need a human, and turn after-sales from a cost center into a branded, scalable service your customers actually value — and renew. Fewer dispatches, higher first-time-fix, more uptime for your customer.
Give every customer the senior engineer's answer at 2 a.m. without staffing 24/7. The assistant answers in the customer's language, grounded in your real procedures, with a link to the exact step.
Ship every machine with operator training and troubleshooting built in. Commissioning gets faster when the operator can learn the machine before — and after — your team leaves site.
Your competitors sell a machine and a PDF. You can sell a machine that teaches its own operator — in any language, on the machine itself.
Unplanned downtime costs the world's 500 largest companies around $1.4 trillion a year — 11% of revenue. Every hour your machine is down is your customer's money.
Siemens/Senseye (2024)The average first-time-fix rate is just 75% — one in four service calls needs a repeat visit, and a quarter of those repeats happen because the technician lacked the right knowledge.
AberdeenAI grounded in expert know-how lifts the least-experienced most — a 14% average gain becomes 34% for novices. Exactly the new operator at your customer's site.
NBER / QJEAbout one in six people working in Germany is a foreign national — and your machines run far beyond Germany. The operator who needs the fix rarely speaks the language the manual was written in.
BA / DestatisMira is built and operated in the EU, with full data-residency mode and no use of your content to train anyone's models. When you put proprietary machine knowledge into a platform and share it with customers, where it lives and who controls it matters. With Mira, it stays inside the EU and stays yours.
Book a 30-minute demo and see how an OEM turns service know-how into a self-service knowledge base for every customer.
Free to start. No credit card. Live in under a week.
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